Privacy Policy

REV LTD (Company No. 16158585), Unit 1 East Hall Lane, Rainham, RM13 9DS, United Kingdom is the data controller for the personal data you provide to us. We are responsible for your personal data and how we process it. If you have any questions about this policy, contact us at fahim@revauto.co.uk or +447476800150.

We collect the following types of personal data: Contact and account data: name, email, phone number, postcode and address. Vehicle data: vehicle registration, mileage and vehicle details you provide. Finance enquiry data: employment and financial information you provide for finance enquiries. Part exchange and sell data: vehicle condition, history and photos you upload. Reservation and appointment data: booking details and preferences. Website usage data: pages visited, device information and browsing activity on our website. Communications: records of our communications with you, including emails and call notes.

We process your personal data under the following lawful bases: Consent: where you have given us clear consent, for example for marketing communications. Contract: where processing is necessary to take steps before entering a contract or to perform a contract, such as processing a vehicle purchase or reservation. Legal obligation: where we are required to process data by law, such as keeping records for tax purposes. Legitimate interests: where processing is in our legitimate interests, such as improving our services or preventing fraud, and does not override your rights.

We use your personal data to: Process vehicle purchases, reservations and part exchanges. Respond to enquiries and provide customer service. Process finance enquiries and share information with finance providers. Arrange appointments and test drives. Send you communications you have requested or agreed to. Maintain the security and integrity of our services. Comply with legal obligations.

We use trusted service providers to help us run our business, such as hosting, analytics and customer communication tools. These providers act as data processors on our behalf and only process your data as we instruct them. We require them to keep your data secure and confidential.

If you make a finance enquiry, we may share your personal data with finance providers or brokers to process your enquiry. These providers are independent data controllers for the data they receive and will have their own privacy policies. We recommend you read their policies before sharing information.

Where you make a payment to us, we use payment service providers to process the transaction. We do not store your full card details. Payment providers process your payment data under their own terms and privacy policies.

We may carry out checks to prevent fraud and protect the security of our business and customers. This may include verifying your identity, checking vehicle history and using fraud prevention services. We will only carry out checks that are necessary and proportionate.

We keep your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. The specific retention periods depend on the type of data and the purpose of processing. [Note: Specific retention periods require confirmation from REV. Please contact us if you would like details of how long we keep specific types of data.]

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK government, to protect your data.

Under data protection law, you have the following rights: Access: you can request a copy of the personal data we hold about you. Correction: you can ask us to correct inaccurate or incomplete data. Deletion: you can ask us to delete your data in certain circumstances. Restriction: you can ask us to restrict processing in certain circumstances. Objection: you can object to processing based on legitimate interests or for direct marketing. Portability: you can request a copy of your data in a portable format. To exercise any of these rights, contact us at the details below.

If you have a complaint about how we handle your data, please contact us first at fahim@revauto.co.uk or +447476800150. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.